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AndrewFaulk
Aspiring Contributor
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Message 1 of 6

New DV phone unable to make calls , new hub set up 6 days ago

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Hi 

Does anybody know how long is normal to  wait before getting switch over ? I set up the new phones and hub 5 days ago . The hub is working fine and phones registered but show message unable to make calls .  Should I get an email ?  complain or  you just sit and hope . I'm concerned as the dual supply is switched off after 2 weeks 

Any advice much appreciated 

Andrew

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imjolly
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Message 2 of 6

Re: New DV phone unable to make calls , new hub set up 6 days ago

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can you still make and receive calls using normal phone connection to master socket?

is your phone number in hub manager blue or greyed out?  if blue have you tried select phone number and then base reset



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AndrewFaulk
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Message 3 of 6

Re: New DV phone unable to make calls , new hub set up 6 days ago

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Hi Thanks for getting back , yes the normal line is working and on the Hum Manager the box is grey and states not configured so I guess that is my answer , it not been switched over. Do you know if I should get a e mail ?
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imjolly
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Message 4 of 6

Re: New DV phone unable to make calls , new hub set up 6 days ago

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I would expect notification when the switch over takes place so until then you just continue as before



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Les-Gibson
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Message 5 of 6

Re: New DV phone unable to make calls , new hub set up 6 days ago

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In my case I received an email entitled "Your phone service is changing to Digital Voice" with an estimated date, followed by another email exactly seven days later entitled "Your new BT service is about to start", my service started the day after that.


       
                                                     If the Smart Hub 2 is BT's best hub yet then what does that say about its predecessors ?
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AndrewFaulk
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Message 6 of 6

Re: New DV phone unable to make calls , new hub set up 6 days ago

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Hi Les
OK but I think something is wrong we are two isolated houses in the countryside and my neighbour was switched within 2 days like you 3 weeks ago I have received nothing . Thanks for response