Openreach engineer should have been here this morning for a complete new line install and broadband set up which I paid £30 for.
Turned up at 3.15pm. Asked if I had a master socket.Well no because as I explained when I booked the appointment it's a brand new install. Anyway he's put the master socket in and run the cable up the back of the house but can't connect it to the pole because it needs an engineer in a hoist. So I have to wait for another appointment for this. Anyone any clue how long it might take them and meanwhile I'm paying for a landline and broadband I can't use.Will I get this credited? Any help appreciated
You should only be charged once your line has been activated
Good morning @carolines1180
Welcome to the BT Community.
I'm really sorry for the hold up getting your services connected at your new address. Has a new appointment been agreed to get the remainder of the work completed? Keep us posted how things are going.
If you're still having problems we can pick up from here.
The engineer should have arranged a hoist at the time. Obviously at the end of the day. He should of retained the job and gone back the next day with a hoist assist.