We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Disconnection on one wire, broadband will still work, but much slower.
Report fault as no dial tone. Once its fixed, the broadband will get better.
Thanks for that Keith. Was expecting as much but was shocked that they found nothing when they tested the line and that it still rang out when dialled. Hopefully OR will get it sorted on Friday.
The line test cannot show a disconnection at the far end, and the ringing out sound is generated in the exchange, and will still be there, even if the line is disconnected.