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CNW
Aspiring Contributor
1,618 Views
Message 1 of 17

No dial tone

I raised a fault on Thursday 28th Feb for an issue with my landline - there is no dial tone.

I completed the various diagnostics, tried a different phone, tried the test socket, nothing. My BT Infinity is working fine though, thankfully.

I have logged into my BT account this morning to check the fault is showing etc and it isn't, although I have an engineer visit booked for 9/3/19. A fault was raised 20/2/19 Problem - Broadband  - Upfront Test with a reference number - fault fixed on 28/2/19 at 6:54am.

I didn't log this fault, so I have no idea where it has come from.

Can someone check what is going on as I still have no dial tone?

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16 REPLIES 16
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: No dial tone

if you have FTTC not sure how it is working if you have no dial tone  as you have engineer visit already booked then just need to wait and if still problems after visit post back



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CNW
Aspiring Contributor
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Message 3 of 17

Re: No dial tone

The issue is, the landline fault I raised is not showing in the system. The only one I can find has been resolved, which was the one about the broadband which I didn't raise.

I have FTTC yes. I can call the landline, obviously doesn't ring out in the house but it's not giving the busy tone.
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NeilO
Moderator
Moderator
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Message 4 of 17

Re: No dial tone

Hi @CNW  Is the appointment showing if you sign in with your BT ID on our fault tracking service?

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CNW
Aspiring Contributor
1,581 Views
Message 5 of 17

Re: No dial tone

Nope, no sign of it all.

Only one fault showing from 20th Feb at 23:51 - I have no idea who raised this Broadband - UpfrontTest.

It is now showing as being resolved.

Nothing else.

 

I know the fault was definitely logged as it is added to my Google Calendar as an appointment 9/3/19.

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Techwizz
Expert
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Message 6 of 17

Re: No dial tone

@imjolly, DSL can work without dial tone, just very slowly.
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imjolly
Distinguished Sage
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Message 7 of 17

Re: No dial tone


@Techwizz wrote:
@imjolly, DSL can work without dial tone, just very slowly.

thanks I well aware of that but @CNW  says broadband working normally



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CNW
Aspiring Contributor
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Message 8 of 17

Re: No dial tone

It's connected at 55/10Mbps, no slow down at all.

 

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Techwizz
Expert
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Message 9 of 17

Re: No dial tone

@imjolly, ah your post implied that you were surprised that it was working at all. Maybe the attainable has dropped with the NDT fault, but not enough to drop the actual rate.
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imjolly
Distinguished Sage
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Message 10 of 17

Re: No dial tone


@Techwizz wrote:
@imjolly, ah your post implied that you were surprised that it was working at all. Maybe the attainable has dropped with the NDT fault, but not enough to drop the actual rate.

no I had read the original post which you obviously did not  connection is 55/10mb as per @CNW 



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