Nope to my knowledge the connection has been solid.
I'll check the attainable later it was 73/20Mbps.
Just to make life easier for BT Staff, I had no dial tone or fibre when I moved into the house 6 months ago. This was resolved when BT came out and changed my master socket for a new 5C socket and ran a new wire / crimped the cable from outside into the back of the master socket.
I have tried sliding the faceplate off and plugging my landline into the test socket, still nothing at all.
I have no other extensions in the house.
A fault in the exchange, or a disconnection between the exchange and the cabinet, can cause a loss of dial tone, while not affecting VDSL broadband, as that comes from the cabinet.
Most times its caused by a faulty line card or a disconnected jumper in the exchange.
So what I need from BT is confirmation of the engineer apointment.
Is the engineer coming on Saturday morning?
If not, why not? What happened to my appointment.