No ringing tone when call forwarded

[phynbarr]

For my business I have a landline that is often forwarded to my mobile.  Since moving from copper to fibre, customers have complained there's no ringing tone so they assume the call hasn't connected or the line is dead.  This was not an issue until #i moved to fibrre lst year.

Talking to someone at BT about another issues, I mentioned this and was told it was a setting on my mobile.

This doesn't make any sense at all

     I haven't changed any settings on my mobile

     If that had been the case, surely it would have been happening before

    Surely call forwarding takes place at the exchange so how would my mobile have any impact on the rining tone at all

Have I been led astray?

And is there a resolution?

Thanks

[Keith_Beddoe · Accepted solution]

@phynbarr 

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

https://business.forums.bt.com/t5/Phone-line/Frequently-asked-questions-Phone-lines/td-p/86253

It may be something on the Cloud Voice settings, but someone there should be able to help.

Thanks

[phynbarr]

well actually, although I run a business my contract is residential

[Keith_Beddoe]

well actually, although I run a business my contract is residential

@phynbarr 

Then you are breaking the T&C for a residential account.

See http://www.bt.com/terms

6. How you can use the service

a. Each service is just for you and your household for personal use (meaning that it should not be used for any trade, business or profession). You're responsible for how each service and the equipment are used.

11. When we may restrict, suspend or end a service

xii. You use a service for any trade, business or profession.

15.  What we're not responsible for and limits on our liability

iii. Any loss you suffer caused by you using a service in a way that breaks the agreement.
iv. Any commercial or businesses loss.

[phynbarr]

BT tells me it is the most suitable contract. Not my decision

[Keith_Beddoe]

@phynbarr 

Its quite possible that BT did not know you were using it to run a business. 

Its worth looking at what BT Business offer, as it may be more suitable for what you need, as they use IP phones over a Cloud based network, with more features for diversions etc.

https://business.bt.com/products/

Prices start at £27.95 for broadband and phone.

If you do decide to move to BT Business, then any charges for ceasing your residential account, are refunded.

See this post by a moderator https://community.bt.com/t5/Bills-Packages/Moving-from-BT-residential-broadband-to-BT-Business/m-p/2...

[phynbarr]

It is absolutely NOT possible that they are unaware as I tell them everytime I talk to them and they tell me that this is the best contract.

Since you're more interested in my contract than the issue I've encountered  I'll move on

[Keith_Beddoe]

I am just a customer offering advice, its up to you whether you choose it, depending on how important your business is, and what sort of SLA (Service Level Agreement), and support you want from BT.

Call forwarding is no longer handled by the exchange.