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ellemm47
Beginner
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Message 1 of 7

Not getting incoming calls on BT Synergy 6500

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After a recent Line cord error on my landline phone, Openreach came out and fixed the fault at the telegraph pole. Can now make outgoing calls but no incoming ones. CALL CONTROL on Menu shows a key so assuming somehow locked. Have tried resetting phone and base but still not working. No barred calls either.

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imjolly
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Message 2 of 7

Re: Not getting incoming calls on BT Synergy 6500

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does this help  https://community.bt.com/t5/Landline/BT-6500-unknown-pin-not-0000/td-p/1122056



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ellemm47
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Message 3 of 7

Re: Not getting incoming calls on BT Synergy 6500

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Thank you for the response but I had seen that post and tried all the options to no avail...

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JohnC2
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Message 4 of 7

Re: Not getting incoming calls on BT Synergy 6500

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Hi @ellemm47 Sorry you are unable to get incoming calls. 

 

Are calls showing on the Caller Display or 1471 but you are not hearing the phone ring? If so then make sure the ringer isn't switched off on either the handset or the base. Also do you have Call Diversion and if so is activated on the line.

 

If this doesn't help fix this for you please check out The Product HelpDesk and this includes information on the support helpdesk for this phone.

 

cheers

John

 

ellemm47
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Message 5 of 7

Re: Not getting incoming calls on BT Synergy 6500

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Thanks for response but oddly it is now working!
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JohnC2
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Message 6 of 7

Re: Not getting incoming calls on BT Synergy 6500

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Hi @ellemm47 Thanks for posting back and the important news that it's all working OK now. 

 

cheers

John

imjolly
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Message 7 of 7

Re: Not getting incoming calls on BT Synergy 6500

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@ellemm47

 

maybe the resets you did earlier just took a bit time to work



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