I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I am also pleased that the advice I gave you, was helpful, and you have your number back
Hopefully you will stay with BT Retail, but if you ever port your number out again, you can only port it back again to BT Retail, and not to another provider.
If you move house, and its served from a different exchange, then you would have to accept a new number.
@JohnC2 thanks for helping with this, as I could not see it happening without the moderator team.
Yes I am so pleased to get my old number back. I have just filled out the satisfaction survey for JohnC2 stating how grateful I am at the outcome. I am so impressed with how it was all resolved so quickly for me.
Thank you once again to you, JohnC2 and anyone else who has been involved along the way.
Great to hear of another success for a CL & mod - well done both of you