Old telephone number

[Fiddledeedee]

Hi everyone.  Just joined BT from another provider and we asked if we could keep the same telephone number. We were told that we would be getting a new number but installation is on Monday and we have still not received any information as our telephone number.  Can we assume therefore that we are keeping our telephone number?  Sorry to be a pain but I have to notify the hospital as I am due for an Op.

[Rach_H]

Hi @Fiddledeedee 

Welcome to the Community!

We want to make sure that you have all the information for your new account, so I can appreciate your concern that you've not heard about your new number. I'd recommend giving our team a call, and they can confirm what is happening with your account, and your new number, if one has been assigned.

Rach