Phone Lines

[Jane2018]

It is an interesting issue in these working from home covid days if you are one person working from home. A lot of my work is writing eg so if an author works from home does BT want them to get a business line for the occasional call to a publisher?

[Keith_Beddoe]

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@Jane2018 wrote:
It is an interesting issue in these working from home covid days if you are one person working from home. A lot of my work is writing eg so if an author works from home does BT want them to get a business line for the occasional call to a publisher?

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No, it would only be if you were running a commercial business selling and buying, with an advertised premises and your phone number showing on vans and paperwork.

Quote " Each service is just for you and your household for personal use (meaning that it should not be used for any trade, business or profession)."

So it would not apply in your case.

[-Richie-]

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@Jane2018wrote:
It is an interesting issue in these working from home covid days if you are one person working from home. A lot of my work is writing eg so if an author works from home does BT want them to get a business line for the occasional call to a publisher?

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It really all comes down to what you expect from a service, many people have had to work from home due to Covid but if the BB goes down and they can't work, BT will not compensate for loss of earnings.

If you're running a business and have stationary printed and somehow lose your number, again BT will not compensate for it.

If it's a business which relies on telephone or internet usage, what happens if that fails for any reason ? a business account has service level agreements to help when needed and compensate for actual losses.

Also if BT think you're breaching the terms and conditions, they reserve the right to terminate you.

[Jane2018]

Interesting. So every single Government worker, NHS worker, civil servant working from home and using their BT homeline for work (where they ahve a land line and BB at home) BT could terminate their account as it could for every single Ebay seller. The fact it chooses not to in many cases doe snot mean they could not however which puts lots of people millions and millions at risk of arbitrary termination. Perhaps there will be a naughty/step blacklist for anyone who dares moan about losing their landlines.

[licquorice]

You clearly didn't read @-Richie-  's post.

There's a huge difference between working from home and running a commercial business on a residential account.

[-Richie-]

It doesn't matter who they work for, the terms you agreed to are at www.bt.com/terms
Anyone running a business for their income should really invest in a service that covers them, otherwise if something goes wrong they could lose their livelihood, a residential account doesn't cover that, a business account has service level agreements to help keep business online or connected, what you do with this info is your business, I'm not trying to provoke anyone.

6. How you can use the service

a. Each service is just for you and your household for personal use (meaning that it should not be used for any trade, business or profession). You're responsible for how each service and the loaned equipment are used.

11. When we may restrict, suspend or end a service

xii. You use a service for any trade, business or profession.

15.  What we're not responsible for and limits on our liability

iii. Any loss you suffer caused by you using a service in a way that breaks the agreement.
iv. Any commercial or businesses loss.