So since 29/01/2021 my house phone hasn't been getting calls, like I've been told that people have tried to call me & just went straight to voice mail, so I tried to call myself, & it rings once & goes to voice mail.
I've even tried to call from my house phone to my mobile but don't get any sound what so ever, I've looked through my phone settings at like call barring & everything & all seems to be fine. When I've looked into MyBT I can see that I'm getting calls but they're not coming through to the Landline, any ideas what could be causing this or is it something I need to call BT about?
For imformation it's a BT digital phone, cordless if that helps.
Solved! Go to Solution.
Spoken to BT, they said my internet is showing as offline, even though I've had no internet problems, they've sent a new hub out as a factory reset didn't kick us offline & still showed as offline to them.
Have you tried a known working corded phone into the test point of your main telephone socket?
They did say about connecting the digital phones to the hub, but I didn't know where the cable was by hand. I also don't have a corded phone so couldn't test that.
The hub was showing offline to them but working fine for me, so I think that it's the hub settings maybe blocking it as the phones think the wifi is down?
if digital voice did you get the phone from BT when you signed up? do you have FTTP?
if DV then the SH2 is a dect base station and phone connects to hub and not by wifi