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Stethepea
Beginner
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Message 21 of 25

Re: Phone line not ringing?

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I reset it when I was on the phone to them, the light stayed solid green for about 5 minutes & then went back to solid blue. But we didn't lose connection at all when resetting the hub, the BT person on the phone was confused too.
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imjolly
Distinguished Sage
Distinguished Sage
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Message 22 of 25

Re: Phone line not ringing?

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can't understand why to are not able to access hub manager as you do not need internet access just the wifi from the hub.  do you have an ethernet connection on a device



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Stethepea
Beginner
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Message 23 of 25

Re: Phone line not ringing?

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But the person on the phone said that from their end the hub is showing as offline, could that effect it or?
& I'm using ethernet connection on my PC, I'll try on WIFI pc now & update you on that
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Stethepea
Beginner
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Message 24 of 25

Re: Phone line not ringing?

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Even with WIFI it's just loading none stop, so no idea to be honest, the new hub should come friday so I honestly don't mind waiting.
But thanks for all the help, honestly it means alot!
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imjolly
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Message 25 of 25

Re: Phone line not ringing?

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no need for internet connection to get into hub manager especially when using ethernet.  I always when I get a new hub connect with ethernet before I connect it to internet so I can make my personal changes to SSID etc



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