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Stethepea
Beginner
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Message 1 of 25

Phone line not ringing?

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So since 29/01/2021 my house phone hasn't been getting calls, like I've been told that people have tried to call me & just went straight to voice mail, so I tried to call myself, & it rings once & goes to voice mail.

I've even tried to call from my house phone to my mobile but don't get any sound what so ever, I've looked through my phone settings at like call barring & everything & all seems to be fine. When I've looked into MyBT I can see that I'm getting calls but they're not coming through to the Landline, any ideas what could be causing this or is it something I need to call BT about?

For imformation it's a BT digital phone, cordless if that helps.

Thanks

~Steven

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Stethepea
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Message 2 of 25

Re: Phone line not ringing?

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Spoken to BT, they said my internet is showing as offline, even though I've had no internet problems, they've sent a new hub out as a factory reset didn't kick us offline & still showed as offline to them.

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Devon_Dave
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Message 3 of 25

Re: Phone line not ringing?

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Have you tried a known working corded phone into the test point of your main telephone socket? 

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Keith_Beddoe
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Message 4 of 25

Re: Phone line not ringing?

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@Stethepea 

Is it BT Digital voice you have, and the BT Smart Hub 2?

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Stethepea
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Message 5 of 25

Re: Phone line not ringing?

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They did say about connecting the digital phones to the hub, but I didn't know where the cable was by hand. I also don't have a corded phone so couldn't test that.

The hub was showing offline to them but working fine for me, so I think that it's the hub settings maybe blocking it as the phones think the wifi is down?

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Stethepea
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Message 6 of 25

Re: Phone line not ringing?

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Yeah that's correct, not had a problem with it til' now.
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Keith_Beddoe
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Message 7 of 25

Re: Phone line not ringing?

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@Stethepea 

Where do you normally plug your phone into?

What number is reported when you dial 17070 on the phone?

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imjolly
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Message 8 of 25

Re: Phone line not ringing?

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if digital voice did you get the phone from BT when you signed up?  do you have FTTP?

if DV then the SH2 is a dect base station and phone connects to hub and not by wifi



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Stethepea
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Message 9 of 25

Re: Phone line not ringing?

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@Keith_Beddoe

When I got the phones they said I just plug the base into the wall & then connect the phones to the hub via WIFI, if the wifi ever goes down then so does the phones.
Nothing happens, I get the dial tone but then nothing else, says the number on screen, but no ring or anything. This happens when I'm trying to call anything, even if I go into settings & check status of call barring, doesn't do anything. As on troubleshoot it says try that.
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Stethepea
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Message 10 of 25

Re: Phone line not ringing?

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@imjolly

I thought they'd have to connect to the hub, but when I asked they said not too. So I did as they said & not had a problem since I joined in June.

I was a little confused by this as we've got a big white hub thing under the stairs, but it's a newly build & everything connects to that. So not sure what's going on.
Also I'm a noob & not sure what you said to be honest. The phones connected fine when I set it all up & only stopped a few days ago.
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