My landline isn’t ringing for incoming calls, which seems to be a relatively common fault. It was working fine earlier today. I have tried the recommended tests, including unplugging all phones and just using one plugged in to the main socket, asking a friend to call to check that the line works, etc.
Other posts to the Community suggest that it’s a BNR (‘Bell Not Ringing’) fault code and an easy fix at the exchange but I can find no way of reporting it online.
Work commitments (I’m a carer) mean that I’m not around to wait for a call centre to answer during office hours and I cannot find the ‘Chat with Us Online’ feature mentioned on the Troubleshooter page.
I 've tried a BT Duet 450 corded phone, a cordless Siemens Gigaset and a phone/fax machine. All unplugged and then plugged in individually. None ring when called. All were ringing properly yesterday. All still work for making and receiving calls, just not ringing for incoming calls.
Hi @KLD I'm sorry to see you're phones aren't ringing. The moderation team will be happy to help you get this reported however we're very busy at the moment so it will likely take us a few days before we could get to your case, I'll send a private message so you can get in touch. However, if you give 0800 800 151 a call it may result if this getting sorted sooner, I don't believe the waiting time is to bad at the moment.