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Debosco
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Message 1 of 6

Phone now connected to hub

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Recently had my phone connected to the hub as B.T. Changed me from the copper wire to high fibre, now every time after we have a power cut, which we have many the phone is dead, the broadband works fine, every time I report it they take days to fix it. Anyone else had this problem?

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Keith_Beddoe
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Message 2 of 6

Re: Phone now connected to hub

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@Debosco 

If you have lots of power cuts, it may be worth getting a small UPS to cover the outage, provided its not too long.

 

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Debosco
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Message 3 of 6

Re: Phone now connected to hub

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Not very tech wise ups.??
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-Richie-
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Message 4 of 6

Re: Phone now connected to hub

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@Deboscowrote:
Not very tech wise ups.??

UPS = uninterrupted power supply, it's a battery backup unit that kicks in when the power is down, BT sell them for around £85 plus postage but look online you might find cheaper.

Keith_Beddoe
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Message 5 of 6

Re: Phone now connected to hub

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@Debosco wrote:
Not very tech wise ups.??

UPS (Uninterruptible Power Supply).

BT can supply a backup power unit to power the home hub during a power cut, that is assuming that your Openreach optical modem has a battery backup unit. If not, then two separate units  are needed.

Many people already have cordless phones, which would not work anyway, if there is a power cut.

This is for the smart hub 2.

https://shop.bt.com/products/cyberpower-back-up-for-bt-digital-voice-service--non-fttp--091297-FV54....

And this is for the FTTP ONT.

https://shop.bt.com/products/cyberpower-back-up-for-bt-digital-voice-service--fttp--097284-FV55.html

It would be much cheaper to buy a mains output UPS, and plug both the ONT and smart hub 2 into it. 

Something like the Cyberpower BR700ELCD-UK (about £81) would seem more suitable, as you could also plug in any mains powered phones as well.

Keith_Beddoe_1-1630411239719.jpeg

 

 

crimsom
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Message 6 of 6

Re: Phone now connected to hub

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Hi @Debosco  I have similar problem, my BT Full Fibre ISP (no Digital Voice) order has gone wrong and BT have disabled my Openreach copper wire analogue Voice phone. Unexpectedly and very annoyingly, now it is not possible to use my Openreach analogue phone powered from exchange.  Having analogue phone working during power cuts is essential for us because we do not have mobile phones, etc. 

Message 5 has links to BT UPS that provide uninterruptable power to Openreach ONT modem, but shop.bt.com say these products are no longer available.  

How did you manage to provide uninterruptable power to your Openreach ONT modem? 

Kind regards.