Yes, but that needs to change. Just because it has always been the case it doesn't mean it always has to be. The world has moved on and the telecoms operators need to move with it and update their systems to cope.
Sorry for jumping on this thread
Im in the same boat and wanting to port my DV number to a VOIP provider and not lose my FTTP connection - is there a port and renumber option so that when the port request comes in from the new VOIP provider the existing DV service is given a new landline number?
Dont want to have to cancel my contract and pay termination fees as still in contract and then have to rejoin and have loss of service
Hi. It sound as if you are in the same situation as I found myself. Sadly after many calls to BT as to possible solutions to what is fundamentally a simple problem, it always fell back on the fact that cancelling part of your BT service terminated the whole contract even though there is a data only contract option.
I bought a data only SIM card modem to offer me some data connection and of course, a connection for the VOIP phone line. In my case the data connection stayed operational for about 5 days after termination so if you undertake this process then try to reduce the transition time between termination and renewal to as short a time as possible. My reconnection happened as schedule and all my previous connections and routings worked as before.
Sorry not to have an option to simplify this process, (even the re-numbering possibility wasn’t available), but having been through the transfer it wasn’t as bad as I thought it could be and I have achieved my existing phone number being available to me via VOIP.
Hi, thanks for posting. It is very helpful to know that it is possible to port a DV number to a third party VOIP provider.
I found myself stuck in this situation when I signed up for BT FTTP, and didn't realise that I would have to be tied into using the HomeHub as the router in order to make calls.
Please could you let us know which VOIP provider you used to make the port? I understand that some providers are better than others at doing this.
Hi. I am using Sipgate Basic, a German company which works well. They take care of the Porting request and costs £30, taking about a week although you have to build in the time for termination and re-establishing your BT FTTP data only service. There is no monthly charge with Sipgate, but their call costs per minute are very slightly higher. If you are interested, their website is www.Sipgate.co.uk
Let me know if you need anymore information.