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MDS
Beginner
866 Views
Message 1 of 3

Problem with BT8500

Hi'

I'm new to the community so am not sure if I'm posting in the correct place.

I'm having a problem with my BT8500 although have owned it for many years. 

First of all, I have forgotten my PIN. No. and have tried 0000 and it's not recognised.  I don't remember changing it so can't even guess at another one.  I don't want to reset to factory settings as I understand that it will wipe out my address book.  That has 200 addresses in it!

 

I'm not really bothered about the PIN except that I wanted to see if I could change a setting and can't see any other way to do it.  The problem I want to sort out is that a member of the family that lives abroad is not being allowed through by Call Guardian.  It showns on the screen as INTERNATIONAL but I can't find anywhere for me to accept INTERNATIONAL calls, so presume it's in the settings for which I need the PIN No.

Any ideas?

Many thanks.

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2 REPLIES 2
yogipandya
Beginner
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Message 2 of 3

Re: Problem with BT8500

Call BT HelpDesk on 0800 1 456789 and ask for technical assistance.
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MDS
Beginner
841 Views
Message 3 of 3

Re: Problem with BT8500

Thanks, but I tried that.  They told me to phone another number as my phone was out of warranty.  That other number was an 09 number and that is a premium rate number!!!

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