Appalling Bullying Behaviour

[45SM]

A manager from BT phoned this morning and I informed him of the 'problem' with the BT employee who is handling my complaint and who signed the ADR letter - although the manager was friendly and polite, I got nowhere except to be told to complain to the Ombudsman - I do not think that he believed anything that I told him. I pointed out my age and circumstances but this is not important to BT. As I have no mobile phone signal, other telecom/broadband suppliers will not accept me as a customer. I have mentioned my telecare alarm too. Clearly being registered as a vulnerable customer is not important to BT and indeed at one point with the BT employee (the one I have made a complaint about today) when I informed him that I had a telecare alarm, there was a silence and then some such statement as 'oh yes, so you do' - he had clearly had to look this up, but this did not change his attitude. 

[iniltous]

You do realise the ADR is the independent arbiter that judges the veracity of your claim , and sets what it thinks as a suitable level of compensation, in this case £30 , BT don’t have any room to reject the ADR adjudication but you do , if you feel your case is strong , and the independent arbitration has woefully underestimated the level of ‘harm’ you have suffered, reject it (as your right ) and say you’ll see BT in court , you may win and get a better level of compensation (presumably what you want otherwise why bring up the amount) or you may lose with the potential risk that entails.