cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
665 Views
Message 1 of 10

Re: Digital voice incoming call issues

Sorry to jump on this thread but I'm also having problems with incoming calls.

I've had someone try to call me all week from their landline, trying the full number with area code each time and yet they can't reach me and nor does their number show up in my bt.com account (where it shows the last few callers in the recent callers settings). I only knew about it when I called them to ask why they did not get back to me about something.

They say that the number does not even seem to ring, it doesn't go to voicemail, it goes dead. It just does not ring on their end nor my end. And they can make calls to other numbers good.

Yet I can make outgoing calls fine, and people with mobile numbers can call me fine too. I can even call my landline number from my mobile and have it ring.

Please can you help me get this sorted out? I could have anyone getting in touch and I would never know about it. 😕

0 Ratings
Reply
9 REPLIES 9
645 Views
Message 2 of 10

Re: Digital voice incoming call issues

@c64z86 

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

0 Ratings
Reply
616 Views
Message 3 of 10

Re: Digital voice incoming call issues

Hi, I had the same issue. 

You need to get on to BT as your number has not been ported over correctly.

 

0 Ratings
Reply
556 Views
Message 4 of 10

Re: Digital voice incoming call issues

Thank you! I wasn't sure if I should have started  a new thread or not.

0 Ratings
Reply
540 Views
Message 5 of 10

Re: Digital voice incoming call issues

Were you with a different ISP and moved over to BT porting your phone number to digital voice?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
534 Views
Message 6 of 10

Re: Digital voice incoming call issues

No, I've been with BT for nearly 5 years, but I was originally with Talktalk before then though as my first ISP.

The only recent change is when I was upgraded to FTTP about 2 months ago, and was also upgraded to DV along with that which included getting a new SH2. I have one of the phones plugged into it, and the other into a BT adapter. Both phones get a dial tone and can make calls to landlines and mobiles with no problems.

In both cases I kept my number and ringing 17070 confirms that my number is still the same as it was pre-DV.

0 Ratings
Reply
476 Views
Message 7 of 10

Re: Digital voice incoming call issues

Hi @c64z86, I'm sorry to see you're experiencing problems receiving calls from your friend. Do you know which provider they're with and are you aware of any other numbers that can't get through?

Thanks

Neil

0 Ratings
Reply
438 Views
Message 8 of 10

Re: Digital voice incoming call issues

No I'm not too sure which provider they use sorry, but the person that has been trying to get through is from the cemeteries division of Blackpool council if it helps ? I've been trying to sort some memorial arrangements for a family member. They could get through fine before DV and I checked if they used the area code and they seemed to do.

I'm not aware of any other numbers struggling to get through. I just know so far that mobile numbers seem to make it through fine. I wouldn't know if anybody else has struggled for sure.

 

0 Ratings
Reply
395 Views
Message 9 of 10

Re: Digital voice incoming call issues

Do you have any updates on this please?

0 Ratings
Reply
370 Views
Message 10 of 10

Re: Digital voice incoming call issues

Hi @c64z86 we can raise a case to check that the number has ported over to digital voice, I'll send you a private message so you can reply with your details.

Thanks

Neil

0 Ratings
Reply