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AlisonR
Beginner
621 Views
Message 1 of 5

Re: Extremely Poor Service from BT

I’m totally disgusted with BT’s customer service I’ve had no phone line landline for this is the third day now

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
611 Views
Message 2 of 5

Re: Extremely Poor Service from BT

have you phoned 151 and reported phone fault?



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TimCurtis
Guru
607 Views
Message 3 of 5

Re: Extremely Poor Service from BT

@imjolly 

Possibly tricky dialling 151 without a landline.

0800 800 151 from a mobile & quoting "landline fault" might do it though

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Sigeng1
Beginner
597 Views
Message 4 of 5

Re: Extremely Poor Service from BT

Yes reported by phone, email and now via the form. They know about it, just don't seem that motivated to fix it.

On our fourth engineer visit for the second occurance and being given dates way in the future for repair..... No urgency with these guys

 

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DeyrickG
Aspiring Expert
554 Views
Message 5 of 5

Re: Extremely Poor Service from BT

Be overworked with Lightning strike faults at least in our area, although have not bothered to respond to fault report since Monday when it was raised, at least 10 houses along our road have had the Master sockets and or phones blown off the wall. We had an engineer visit one neighbour yesterday fixed theirs, left everybody else's and left.

Should have sent at least two vans and done the whole road in a oner.

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