cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Dan_87
Beginner
876 Views
Message 1 of 14

Re: Gold / Silver issue

Go to solution

Hi,

I am having the same issue. Can you sort this for my address to BT customer currently?

Thanks

Tags (2)
0 Ratings
Reply
13 REPLIES 13
Keith_Beddoe
Distinguished Sage
Distinguished Sage
868 Views
Message 2 of 14

Re: Gold / Silver issue

Go to solution

@Dan_87 

I have moved your post to this new thread, so you can get personal help from the community or moderators.

Are you a current BT Retail customer, or are you with another provider?

0 Ratings
Reply
Dan_87
Beginner
866 Views
Message 3 of 14

Re: Gold / Silver issue

Go to solution

Hi 

I am a current BT retail customer.

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
858 Views
Message 4 of 14

Re: Gold / Silver issue

Go to solution

Is your address completely correct on Royal Mail database



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Dan_87
Beginner
857 Views
Message 5 of 14

Re: Gold / Silver issue

Go to solution

Yes it is correct. I've just double-checked on their web-site.

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
854 Views
Message 6 of 14

Re: Gold / Silver issue

Go to solution

What is the issue with your address then, as I assume you have a working phone line?

0 Ratings
Reply
Dan_87
Beginner
843 Views
Message 7 of 14

Re: Gold / Silver issue

Go to solution

It seems your address is still on Silver key over Openreach and we only have access to Gold Key lines over Openreach. That is the reason your address is not in the list on the website. Here, you have to visit the nearest Vodafone Store and they will contact Openreach and get your lines upgraded to Gold Key. (You don't have to pay anything for that).

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
833 Views
Message 8 of 14

Re: Gold / Silver issue

Go to solution

Are you trying to move your service from BT Retail to Vodafone?

0 Ratings
Reply
Dan_87
Beginner
832 Views
Message 9 of 14

Re: Gold / Silver issue

Go to solution

The issue matched the thread I originally posted in.

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
829 Views
Message 10 of 14

Re: Gold / Silver issue

Go to solution

@Dan_87 wrote:

The issue matched the thread I originally posted in.


That would have been a solved thread. As this needs to be dealt with separately, please can you explain the problem?

Are you moving from BT Retail to Vodaphone?

0 Ratings
Reply