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Copnall
Beginner
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Message 1 of 2

Re: I can make calls but cannot receive calls on my landline

I have the same issues. It’s an old line. I can make but not receive calls. The problem has been present for about 2 weeks. The help line suggested the problem was mine but offered to send an engineer, potentially at my cost. Did you get your problem sorted?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: I can make calls but cannot receive calls on my landline

@Copnall 

If you have checked at the test socket, with a known good phone, then the fault is most likely to be on the exchange line card within the BT exchange. This would be fixed for free.

test socket.jpg

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