We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Welcome to this user forum.
I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.
Where you originally with BT Retail, and have not moved house since then?