We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
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Sorry, I am just a BT customer. All I can say that if the number was originally issued by BT Retail, and is owned by them, and you are still at the same addresss, then its normally possible to get the number back, provided you transfer your service to BT Retail.
Its not possible for this forum to help with other service providers , especially Virgin Media, who have their own exchanges.