We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
We've just restored an old remote house in the mountains, we know it used to have a BT telephone line about 25 years ago, as parts of it are still there but sections of it have clearly been robbed by copper thieves whilst the house was deralict.
I would imagine fixing the line will be quite a bit of work. But it's not a new installation, technically, its a broken existing one. Given its only one house, BT might consider it not worth the expense of repairing the line.
How does this sort of thing work? I guess I cant just ring up and ask to reconnect, it is unlikely to even come up on searches.
Is there a special team who deal with this sort of thing? And who is likely going to have to foot the cable replacement bill?
thanks for your help
Welcome to this user forum.
Its Openreach not BT Retail who look after the external network. This is a BT Retail forum.
All you can do is to place an order with the Service Provider of your choice, and see what happens.
Oh, I see, sorry for the misunderstanding.
BT would be the provider of my choice, I guess I can't ask Openreach directly?
So I should just order a connection from BT? Even though I know the old line is missing about 1/2km of its length? I guess it would just come out in the wash. I'd feel bad if an engineer turned up to hook it up, then realised the whole line needed replacing (poles and all) and he's wasted his time.
I'll try it anyway I guess!
Just place an order, and watch what happens. You cannot speak to Openreach as they are not customer facing.
If Openreach have to replace a section of cable to fulfil an order from a provider, they would do a survey to see what the cost is first.