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raydun
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Message 1 of 14

Received the non Alexa Phone

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Hi there,

I have been advised that I am migrating to Digital Voice tomorrow 23rd August. I am on FTTP and I was originally made aware of this via email on 16th August. I read that there was a link to claim a new advanced digital phone rather than continue to use my older existing handset. 

I was sent the new Advanced Digital Phone but it is not the Alexa version which I assumed I would be getting. Anyone else had a similar experience or know why I didn't receive the latest Alexa version.

Thanks for any assistance.

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13 REPLIES 13
imjolly
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Message 2 of 14

Re: Received the non Alexa Phone

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probably using up stock of the existing advanced digital phones bearing in mind it is free



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raydun
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Message 3 of 14

Re: Received the non Alexa Phone

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Thanks for your reply, I would have thought by now they would be issuing the Alexa version for new migrations as they first launched the Alexa phone in February I think.

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spec_d
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Message 4 of 14

Re: Received the non Alexa Phone

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Did you specifically ask for an Alexa version?

I've been speaking to BT about free issue phones today, as I had the swicth email this week for being transferred over to DV  after moving to FTTH 300 about 2 months ago.

I was told that I can either have two non Alexa phones or a single Alexa version as free issue, so went for the later offer and it arrives on Friday.

raydun
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Message 5 of 14

Re: Received the non Alexa Phone

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 Thanks for your reply. After I received the email telling me about moving to DV I read that there was a link to claim a new advanced digital phone rather than continue to use my older existing handset. The link did not have the option to specifically choose  the Alexa Version it just said it was the Advanced Digital Phone. I assumed it would be the latest Alexa Version as it was launched in February. 

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spec_d
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Message 6 of 14

Re: Received the non Alexa Phone

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Can you post a picture of the  phone you've received?

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raydun
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Message 7 of 14

Re: Received the non Alexa Phone

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Advanced Digital Voice PhoneAdvanced Digital Voice Phone

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raydun
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Message 8 of 14

Re: Received the non Alexa Phone

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It's basically identical to the Alexa Model except it has the Call Protect button instead of the Alexa Button. I have it all set up and I am happy with it, I was just a bit surprised when I received the non Alexa model.

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spec_d
Aspiring Expert
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Message 9 of 14

Re: Received the non Alexa Phone

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BT are showing three DV phones available:

https://www.bt.com/help/user-guides/phones/digital-voice

Two models are non-Alexa , one of which is "Advanced" which you've received.

BT were clear when I spoke to them that you either get one Alexa model or two non-Alexa phones (but no confirmation if Advanced or Essential).

You appear to have neither one nor the other from the offer.

I'd either ask for another one of what you've received or see if you can get an Alexa phone, if you really need it?

My phone never turned up on Friday and the order is now showing as pending......

imjolly
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Message 10 of 14

Re: Received the non Alexa Phone

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unless BT have changed what phones you received when you get DV it was either 2 essential or 1 advanced



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