Returning Alexa Phone and Smart Hub

[SRB]

Is it possible to return these if you don't use them, BEFORE your contract is up? I was sent both, but don't use either as the Hub just caused no end of issues with various WiFi devices not being able to see each other, even with the update applied, the lack ability to split the bands really just rendered it useless. As I don't use digital voice either (waste of a number), rather than gathering dust on a shelf can they be sent back to BT and the number given to someone who might actually want to use it? I'll have to return them when the contract ends anyway, so they may as well go back now.

[jac_95]

Hi SRB

ℹ️ Please take a look at the FAQs on moving to Digital Voice as it may help answer your question.

✅ You may also find that someone else has had the same query in the past. Here's a list of all the answered questions regarding BT's Digital Voice.

Please do post back if you've been able to find the answer to your question(s) or if you need more help from the community.

p.s This is an automated reply

[JohnC2 · Accepted solution]

Hi @SRB, thanks for your post, and if you're not going to be using Digital Voice and the Smart Hub2. 

Are you using another BT Hub or have one available just in case you develop a fault with your connection we would ask that you connect the BT Hub so we can check the logs?

I've sent you a Private Message so you can get in touch with the Mod team to arrange the return of any unused equipment. 

Cheers

John

[SRB]

Hi John, yes, I am using a Home Hub 5, thanks for sorting the returns.