What sort of broadband connection do you have, it it a direct fibre into your house, with a box on the wall with lots of lights on it?
Could the phone that you are waiting for, be one of the new digital voice phones?
All i know is that they’ve sent me the BT smart hub, i’ve never had wi-fi before (as only just moved out) so i needed an engineer to install the landline. But that’s only as far as what i know. Thanks
it was activated last week
BT would not normally supply you with a phone, unless you had placed an order for one. Normally you would buy your own, A basic wired phone costs about £10.
Did you order one as part of your package?
No i haven’t, not that i know of. thanks for letting me know
If you are not fussed about anything special, then Argos inside Sainsbury, do a basic corded phones, or you can look online.
If you want a cordless one, then they cost a bit more.
You can also look on the BT Shop. https://www.argos.co.uk/browse/technology/telephones-and-accessories/c:29950/