Hi! I'm new to Fibre connection and Digital Voice and have run up against an issue that I need advice on. The Smart Hub and Digital Voice phones were set up and my contacts populated very easily and all was well until yesterday. Then the connection dropped multiple times for a few seconds and then returned to normal. I thought nothing of it until I came to use the handset when I was required to re register it with the hub. All my handset data had gone! Apparently, according to the BT Chat agent, the hub had been reset because of the drop and a fault was diagnosed and reported by them. All handset data is held in the hub and was not retrievable.
Is this right? Should the hub reset itself? I thought from advertising information, it was smart enough to reboot in the event of a problem, but if it resets, does this mean you have to manually re-enter all your contacts every time there is a drop? If so.....oh dear.....
All seems to be back to normal again now, but do I reach for the old phone book....?
