Switch to VoIP without fibre

[HarrySpillett]

My aunt has been sent letters and postcards informing her that she will soon be switching to digital voice. However she does not currently have FTTP. The paperwork seems to suggest she will only require one of the new cordless handsets and makes no mention of the need to instal the modem etc.

Is this a mistake, are BT jumping the gun or will they arrange a date to get the fibre installed first? All other people I have seen discuss the switch to digital voice already have the FTTP in place.

She is in no hurry to switch to digital voice and I dont want there to be a problem where the copper line is disconnected before she has the new setup working.

Thank you.

[jac_95]

Hi HarrySpillett,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

you don't need to have FTTP the switch is also happening to customers with FTTC

[HarrySpillett]

Thank you.

I was rather hoping they would want to install the modem as part of this job so it could be put in a more suitible position along with the hub. My aunts master socket is in difficult position for any future work. Like a lot of people she will want to continue using the existing phones she is comfortable with. I will try to get her a new DECT handset if the audio quality is going to be better.

[imjolly]

you should get either 2 free essential DV phones or 1 advanced DV phone or an adapter which lets you use your existing phones  if not offered then phone   and request

the auto post by @jac_95 will help clarify questions