@KatIan5960
Welcome to this user forum for BT Residential phone and broadband customers.
It could be that the batteries are no good, as it seems a common issue with this phone.
You can prove this by temporarily swapping the batteries to ordinary alkaline ones, but do not put it on the charger base.
If the phone works with alkaline batteries, then it proves the rechargeable ones are no good, and need replacing.
