We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
The track your fault option on My BT hasn’t worked for some time now. Does anyone else get this message Sorry we can't complete your request at the moment due to technical error. Please try again
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Welcome to the Community and thanks for your post!
Sorry that you're having problems tracking your fault on your MyBT profile. I'm not sure at this stage whether this is an account issue that you're having or a wider issue so you can get in touch and I'll look into this.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you.
yes, we have had this, even when we managed to make a booking no one turned up. BT is still as shambolic as ever.
The engineers arrived at 2.45pm and are currently trying to fix the fault. There were to be here between 8.00am - 1.00pm. I can live with that IF your useless Track your fault system worked...........