Underground cable

[AJL11]

I need to have work done on my drive to replace drains which  will require mechanical digging down to a meter. The contractor will check for electrical cabling, but he's not sure if he will be able to detect the BT underground cable.

I spoke to BT to see if they could provide information where the cable is, or was it possible for an engineer to come out to mark the path of the cable. Unfortunately he had not come across this problem and the best he could do was to guide me to the web page requesting an Openreach engineer to attend the property. However, the drop down boxes do not cover this type of request.

I am unable to speak to Openreach as no telephone operators are available due to Covid. I realise this is not an Openreach discussion forum but is there any advise that you can give?

Sorry if it's in the wrong board

[Keith_Beddoe]

@AJL11 

I assume you are a BT Retail customer as you are posting on this forum?

As the external network is owned by Openreach, then only they can help.

You could start with this form  https://www.openreach.com/building-developers-and-projects/locating-our-network

They should be able to help.

If you want us to come to your site to check equipment

We can visit your site to locate and check our equipment. We’ll also give you free help and guidance on how to deal with it. We call this Click before you dig.

How to arrange a Click before you dig site visit

• for sites in England, Scotland and Wales: fill in this form and email it to us
• for sites in Northern Ireland: email us the details. 

[AJL11]

The person who i spoke  to directed me onto this site, but at a different part of the web page( to be fair to him he has never come across this problem).

Thanks for the help, much appreciated.