Help! Third time tying to post on here. Virgin and BT on the phone haven't been able help. Engineer on call out hasn't helped as can't find fault. Forum pages ere suggest my number hasn't ported properly from virgin. Can someone look into this for me??
do you have a dial tone? if so dial 17070 and see if your number is read out
Yes everything else works as normal. Can receive calls from other numbers plus mobiles etc. Just not from virgin media landlines
Welcome to the Community and thanks for your posts!
Sorry that you're having problems receiving calls from Virgin landlines. This sounds like a number port issue and we can help get this checked out.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Thanks for taking the time to send us over your details.
I tried calling you back this afternoon but wasn't able to reach you. Sorry for the problems you're having receiving the calls from Virgin numbers.
I have reported this for you and I will come back to you again next week.