I put this to BT as a complaint but wondered what if other people have noticed this:
”I am getting complaints from callers that call me when I am not at home. They receive a BT voice mail message which says I am on the phone. This gives the false impression that I am at home and may be available to answer a call as soon as I have finished a call. Please would you change the message so it reflects the correct situation. I think you need two different messages to cater for
1. On the phone
2. Unavailable to take your call.
I have digital voice and have checked that a caller receives the same message whether I have set digital voice to single call or multi call.”
Solved! Go to Solution.