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Message 1 of 4

Vulnerable customer no dial tone

Hi guys, 

I need some help for a neighbour, she's 80 and has a panic alarm and fault reported today but no engineer can be sent for 48 hours. 

Is there anything else could be done? 

Thanks 

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Message 2 of 4

Re: Vulnerable customer no dial tone


@MF86 wrote:

Hi guys, 

I need some help for a neighbour, she's 80 and has a panic alarm and fault reported today but no engineer can be sent for 48 hours. 

Is there anything else could be done? 

Thanks 


Not really, 48 hours is quite fast, considering its a weekend.

She may be able to register for the priority repair service in future.

https://www.bt.com/help/landline/getting-set-up/help-people-with-impairments-or-with-particular-need...

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Message 3 of 4

Re: Vulnerable customer no dial tone

Can I suggest you go back to fault reception on 151 and request that the repair gets raised with openreach as an emergency welfare case.

An engineer should attend within 24 hours however depending on what he finds it still could take a few days for a full repair as it may require attention by another openreach department or even contractors

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Message 4 of 4

Re: Vulnerable customer no dial tone

Hi Everyone, 

@MF86 messaged me regarding this and I've raised a welfare case with Openreach who will try to visit later today.

Thanks

Neil