Why Am I Not Eligible For Free Handset?

[ElliesBoss]

We have been notified that we shall soon be switched to DV Voice. Visited bt.com/dvequipment to order a compatible cordless handset as instructed on the info received from BT. Entered  our land line number and get told we don't qualify for a free handset. Am I misunderstanding what they say?

[imjolly]

possibly when check made your number does not show digital voice yet.  try phoning CS 150 and ask for the free DV phone

[Silver38]

I've been on DV since 26/1/22 , I checked last week and i'm not eligible either. I had a look on BT shop web site for a suitable DV phone  Quicklinx: GN5MDOR1 @£44.98.

[Keith_Beddoe]

@Silver38 

You can still use your existing phone.

[Silver38]

Thanks, existing Panasonic shows out of area and the number with most incoming calls, no longer indicates when i have a voice message.

[imjolly]

---

@Silver38 wrote:

I've been on DV since 26/1/22 , I checked last week and i'm not eligible either. I had a look on BT shop web site for a suitable DV phone  Quicklinx: GN5MDOR1 @£44.98.

---

that is just today you have had DV so maybe trying CS 150 again may get you a DV phone free

[Les-Gibson]

@Silver38 

It shouldn't cost you a penny. What you saw was the standard retail price, a 100% discount should be applied at checkout 

[Ribblelancs]

Panasonic never did show when you have a voice message unless you set it up on it’s base station, to shorter ring times. You do however see an indication that there has been a call. “Out of Area” on caller display  is a minor irritation, however.

1471, 1571, 1572 is still active as a BT option.

[Silver38]

Sorry date was 26/11/21

[Les-Gibson]

Ah, that would make a difference, bang goes the discount