I am a talktalk customer with BT Sport and Sky Sports add-ons. I tried to order BT ENTERTAINMENT BUNDLE a few days ago and reached an option YES to accept that I would take a new telephone number or NO to a new number and cancel order.
On LiveChat this morning this was explained as some kind of error and that it would be reported.
Tried again a few minutes ago and went past the option to accept new number to get to the order summary. What is still in the summary is my acceptance that I would have a new telephone number whereas I had understood [or misunderstood] that the option error would not reappear.
When I moved here 4 years ago I was told by talktalk that my then existing number could not be transferred and blamed BT who controlled the issuing of numbers.
So why must I change my telephone number if I want BT?