being forced to go digital

[amanda18h]

Hello I am not a bt customer , although the overall socket is theirs. I am vulnerable & simply dread the whole idea of going digital. What is one has a power cut? Some people dont own a computer let alone a mobile. So what are these people ment to do? should they need help?I really hope some one can get back to me.It seems that no one has thought what if the country has power cuts mobiles can not be used!!Why cant we be allowed to keep one socket in the home? Thank you Amanda18h

[Keith_Beddoe · Accepted solution]

@amanda18h 

Welcome to this user forum for BT Retail phone and broadband customers.

Please remove your email address from your post, as its not permitted on this forum.

You need to speak to whoever provides your phone service, and find out what options they offer, as it affects all phone providers.

Your phone socket belongs to Openreach, not BT Retail.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

You should find all the answers there.

[amanda18h]

Good evening to you . I will contact my provider. I am vulnerable & dont have a good signal at times & need a socket in which to plug a dial up phone Thank you anyway Amanda18h