call return

[polish]

Is there now a charge for using 1471 to see who has phoned, as I have been charged for a call return and never ever use that service, only use 1471 to see the last person who has called whilst I have been out? yet I have been charged for a call return? thanks Jules

[JohnC2 · Accepted solution]

Hi @polish, I've had a look at Call Return and there is no fee for just 1471.

It's only charged when the '3' is pressed for a call return. Check the time and date as it may have been another user who used the facility.

Cheers

John

[Bob1001]

@polish  I can't answer your question directly but if you log into "My BT" then "Your security" then "call protect" and manage there will be a list of your latest calls. I have set up a shortcut to this from my browser.

At least you will not be charged that way and you can also block individual calls there if you wish.

[polish]

Thanks John have phoned them and apparently is was a mistake so have been credited back.

[polish]

Thanks for that info Bob, have now spoken to BT and it was a mistake and they have credited it back but appreciate the info you have sent. Jules