cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
beachbabe
Aspiring Contributor
1,784 Views
Message 1 of 13

crossed line ?

Go to solution

After just short of 3 weeks with no land line and countless fruitless conversations with cusstomer help and technical services i am no further forward to regaigning a proper service , all my incoming calls go to a caravan site about 5 miles away and i can not make any outgoing calls whatsoever , i have had numerous promises of dates when it will be fixed but nothing comes to fruition , where do i go from here for any help!

0 Ratings
Reply
12 REPLIES 12
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,780 Views
Message 2 of 13

Re: crossed line ?

Go to solution

Welcome to this user forum. @beachbabe 

Who provides your phone service?

0 Ratings
Reply
beachbabe
Aspiring Contributor
1,776 Views
Message 3 of 13

Re: crossed line ?

Go to solution
bt
0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,774 Views
Message 4 of 13

Re: crossed line ?

Go to solution

As you have confirmed that you pay BT Retail for your line rental,

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Reply
beachbabe
Aspiring Contributor
1,766 Views
Message 5 of 13

Re: crossed line ?

Go to solution
many thanks Keith.
0 Ratings
Reply
NeilO
Moderator
Moderator
1,759 Views
Message 6 of 13

Re: crossed line ?

Go to solution

Hi @beachbabe Thanks for posting and welcome to the BT.com community forums, I'm really sorry about the fault with your line and the length of time this has been ongoing. I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to help. 

0 Ratings
Reply
Devon_Dave
Distinguished Guru
1,735 Views
Message 7 of 13

Re: crossed line ?

Go to solution
Do you have a dialling tone on your line?
(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
0 Ratings
Reply
beachbabe
Aspiring Contributor
1,705 Views
Message 8 of 13

Re: crossed line ?

Go to solution
yes i have a dialing tone, and when i dial the last didget an automated message tells me that the number has not been recognised and try again
0 Ratings
Reply
beachbabe
Aspiring Contributor
1,693 Views
Message 9 of 13

Re: crossed line ?

Go to solution
all my incoming calls are going to one particular number about 5 miles away , and they are as brassed off with it, as you can imagine.
0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,689 Views
Message 10 of 13

Re: crossed line ?

Go to solution

One of the moderator team will deal when you get to the top of the queue, provided you replied to the private message.

0 Ratings
Reply