hi
my elderly and frail has a landline fault ( dis ) so no landline and BB ...how do i report the fault to BT from my end. thanks
Report it as a phone fault using the phone fault repair number 0800 800 151. Do not mention the broadband fault, as that will result in it going into the wrong queue, and will delay the repair.
Just report it as no dial done, unable to make or receive calls.
You would normally be prompted to enter the number that is faulty. Its possible for a third party to report a fault on a line, so you may not be asked for too much detail. Its possible they will run a line test while you are on the phone, but its a long time since had to report a phone fault.
If she is vulnerable, then mention it.
This may be of help in the future https://www.bt.com/help/here-for-you
Thanks
yes she is vulnerable, elderly, lives on her own