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nightowl13
Beginner
605 Views
Message 1 of 3

landline dead 6 days

my landline is dead and has been for 6 days i complained and the next day received a text asking me to reply to 

say when best time to call i went to reply and fortunately had a warning it was a premium number and would 

incur charges so i never sent it i had another text today saying phone line sorted but its still dead 

bt always threaten with a possible charge for engineer on any fault reported now trying to scam 

its own customers with premium rate contact maybe this is saved for those of us who complain 

i thought our providers where to protect us from such scams thankfully 02 did 

tried to check the status of fault not working so i still have the only option reply to rip off text number 

how do they get away with this rubbish service 

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john46
Distinguished Sage
589 Views
Message 2 of 3

Re: landline dead 6 days


@nightowl13 wrote:

my landline is dead and has been for 6 days i complained and the next day received a text asking me to reply to 

say when best time to call i went to reply and fortunately had a warning it was a premium number and would 

incur charges so i never sent it i had another text today saying phone line sorted but its still dead 

bt always threaten with a possible charge for engineer on any fault reported now trying to scam 

its own customers with premium rate contact maybe this is saved for those of us who complain 

i thought our providers where to protect us from such scams thankfully 02 did 

tried to check the status of fault not working so i still have the only option reply to rip off text number 

how do they get away with this rubbish service 


BT do not use premium numbers you can check fault progress in your MY BT

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imjolly
Distinguished Sage
Distinguished Sage
583 Views
Message 3 of 3

Re: landline dead 6 days

If you have checked that you have no dial tone at the test socket which is behind bottom half of master then phone 151 and report a phone fault



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