So it wasnt till i got a message saying," i rung you at home: that i realised my landline wasnt working also on reporting to bt it seems my broadband is slower, so do i get compensationfor my services been down ?, is it automatic or do i have to reply ime anoyed things arnt right but dont know for how long.
Automatic compensation is currently suspended because of Covid and would of only applied for a total loss of service after 48 hours have passed since reporting the fault.
Best thing is ring up, report it and let Openreach fix it.
Its reported and everything but my phone from home is my job and i dont know when the fauly occured, its cost me a lot of money so far, i just thought it was quiet checked the phone and its not worling and the broadband is very slow.
You could ask for a credit for the daily rate, the line rental element is £20.20 per month or about 65p per day, I know people are working from home more due to Covid but loss of earnings isn't part of a residential agreement, It would be a business account for different service level agreements that would cover losses.
If this is something you intened to do for a long time, give the BT business team a call on 0800 800 152, there is a residential to business process.