We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Hi all! Has anyone ever had this message before? I've had no end of nuisances since moving to my new house with "fibre-to-home". I moved in in June, got the wrong BT modem sent to me... twice. Finally got things working (and yes BT were very good and discounted my bill for the loss of service) but yet I still can't get the landline up and running. I've been told it's an open order. Passed through to another department who told me it isn't an open order and to try several different things first to prevent a costly engineer visit. Tried 3 different phones. Now I'm getting this message immediately when starting a call. No dial tone. Just that message from a female voice instantly. Any ideas? I hate paying money out down the drain when you're not actually benefitting from it what-so-ever. Frustrating!
Welcome to this user forum.
Fibre to the home issues are dealt with on 0800 587 4787. Is that the number you are calling?
The BT Employees who moderate this forum cannot help with these.
You would not be charged for any visit, as its a network issue.