from some of the posts on the forum at 25 you have a long way to go
the problem is with openreach but the mods will post a contact us link and see if they can help or at least find out what problem is
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
Thanks for posting and welcome back!
Sorry that your services have developed a fault and for the length of time it's taking to sort out. I can pick this up and keep you updated until you're back up and running again.
Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
as I said it can take 3/5 working days for mods to reply after you submit the email
when you submit the email following the contact us link you join a queue of other customers waiting for mod help all of who consider their problem a priority and therefore mods reply to emails in date of receipt athat way everyone is treated equally