Are you on G.fast? I don't think the VR2800 supports G.fast - it has a VDSL modem. You would probably need an Asus DSL-AC88U. From the VR2800 specs page:
The Archer VR2800 is compatible with VDSL2, ADSL2+, ADSL2, and ADSL.
I had to sent the unit back as yerstady i spent my day trying to get this sorted.
First called TP link support (paid calls) after i have seen that the guide dosen't work i have been forworded to the bt
Called BT then as tp link guy was insisting that the isp login can't be general but bt turned me to they as the login it is general
Called Tp link again and no luck after 40min of trying all sorts of things between rests and reboots, the guy said your unit is faulty as no DSL light come's on send it back.
Started the refund proces on Amazon then i noticed they offer expert help if you want, said ok why not, spent another 45 min with no luck.
At this stage i asked for refund not replace thill i'm 100% that the unit i buy is fully compatible with g.fast so if anyone have a good specs and working 3rd party router that will be amazing
What i need to achive is:
1. custom dns
4. usb 3.0
8.gigabyte eternet ports
Can anyone have a recomandation of a working solution, atm i'm thinking to buy a modem and a fibre router, could you recomend me what router na modem to buy that will work with this as going on live chat at bt is a joke.
An short update:
The archer VR2800 is not suporting gfast
The gfast use protocols ITU-T G.9700 , ITU-T G.9701
As far as i could see the compatible 3rd party modem/routers will be
https://service-provider.tp-link.com/g-fast/gc430-g2v/#specifications - but i have no idea how to buy it
Not sure about asus below
G.fast Solution Zisa G100 for Home Network
MT992-10 G.fast modem Huawei MT992-10 Upstream Terminal