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MattTing
Aspiring Contributor
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Message 1 of 5

3rd party asus router

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Hi

I've just revised my router password (as I'd forgotten it) on Asus RT-AC88U. Through vigor 130 modem, was all working fine, now it's not as there is a BT error message  that says:

(Under ip: http//194.74.65.98/index.html)

SERVICE INFORMATION 

You have been connected to this page due to one of the following reasons;

Your service provider is unable to accept your connection request, please wait and reattempt later contact your ISP.

 

BT haven't been much help, just asked me to plug in bt hub..

 

Any help appreciated 

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: 3rd party asus router

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Your login details should be be broadbanduser@btbroadband.com and a password of bt

The message you are seeing is because it cannot identify you as a BT Broadband customer.

Capture.JPG

MattTing
Aspiring Contributor
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Message 3 of 5

Re: 3rd party asus router

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I've done that and rebooted. It all worked.

 

Shame bt's call centre couldn't have told me that.  Thanks Keith!

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: 3rd party asus router

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They have no need to know it, BT home hubs are supplied with username and password hard coded.

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Message 5 of 5

Re: 3rd party asus router

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@MattTing wrote:

I've done that and rebooted. It all worked.

 

Shame bt's call centre couldn't have told me that.  Thanks Keith!


BT cannot provide support for 3rd party routers, which is why it would not be in their script.

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