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hkymre
Beginner
1,924 Views
Message 1 of 17

Access denied for various websites.

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A couple of weeks ago I was unable to access tesco.com or use the tesco shopping app on wifi & wired connections.

I found https://community.bt.com/t5/Archive-Staging/Access-denied-Tesco-com/td-p/1564167

Did a factory reset & all was well. Until today.

It's now happening on multiple webistes - ups.com tesco.com halifax.co.uk

Example of the error is

Access Denied

You don't have permission to access "http://www.ups.com/track?" on this server.

Reference #18.5c49d117.1592392124.2f0c468e

 

Turning Wifi off on  mobile & everything works.

I'm using a Hub 6A with Firmware version:  SG4B1000E020

 

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16 REPLIES 16
NeilB3
Aspiring Contributor
1,904 Views
Message 2 of 17

Re: Access denied for various websites.

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Hi, Sorry this isn't particularly helpful, but I've just joined BT and I'm having a similar issue to yourself.

Sites that I could access with my previous provider are blocked by BT which seems really strange.

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hkymre
Beginner
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Message 3 of 17

Re: Access denied for various websites.

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I've done a reboot of the Hub & it's all working ok.

The first time I had the issue a reboot made no difference.

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NeilB3
Aspiring Contributor
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Message 4 of 17

Re: Access denied for various websites.

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Thanks for the information, I’ll give that ago.

Which hub do you have, I have the new hub 2

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hkymre
Beginner
1,855 Views
Message 5 of 17

Re: Access denied for various websites.

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It's a hub 6A

And I've got the Tesco access denied issue again today

Can't touch the router yet as I'm working from home on a vpn

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Mooly
Aspiring Expert
1,836 Views
Message 6 of 17

Re: Access denied for various websites.

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Site access issues can sometimes be down to DNS problems. If you are using a Windows PC then try changing from the default BT DNS to Google DNS. You can't do this globally on the Hub, it has to be done on the PC being used.

It only takes a minute and you can revert back if you wish:

https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

I switched to Google DNS some years ago as I had similar random issues with a few sites.

Also try this, again a couple of seconds  to do:

 https://www.technipages.com/flush-and-reset-the-dns-resolver-cache-using-ipconfig

 

NeilB3
Aspiring Contributor
1,823 Views
Message 7 of 17

Re: Access denied for various websites.

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Hi, Thanks for your information.

Have done what you advised just yesterday on Mac and used Open DNS.

I created an account with them which also allows you to set various security filters on there servers which is also completely free.

Since I have stopped using BT DNS I haven’t had a single problem, pity you change the router DNS settings.

Ive also spoke to a BT manager who advised that BT block or filter various websites, apparently for customers own safety even though customer don’t have parental controls activated.  Personally I would like to have the option as I feel I’m a responsible adult and old enough to make my own decisions.

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gg30340
Distinguished Sage
Distinguished Sage
1,814 Views
Message 8 of 17

Re: Access denied for various websites.

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BT are now turning on Web Protect on all accounts even if you don't want or ask for it. 

You should log onto your MyBT > My Products > Broadband, Manage  >  check to see if it has been turned on and if it has turn it off.

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hkymre
Beginner
1,805 Views
Message 9 of 17

Re: Access denied for various websites.

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Web protect is off, but I've set the DSN to Google & everything is working again now

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NeilB3
Aspiring Contributor
1,796 Views
Message 10 of 17

Re: Access denied for various websites.

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Hi Same here, web protect is and always was turned off I checked the settings multiple times.

As I’ve mentioned BT are definitely blocking sites without the user interaction or permissions via there DNS severs.

Changing them over to Open DNS or Google just proves the point.

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