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NeilB3
Aspiring Contributor
498 Views
Message 11 of 17

Re: Access denied for various websites.

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That’s great, glad everything is working okay for you now 👍

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Mooly
Aspiring Expert
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Message 12 of 17

Re: Access denied for various websites.

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Yes indeed, great to know its worked for you guys.

I wonder... does Web Protect rely on using BT's own DNS servers, and once you use a third party then its non functional anyway. No idea on that one. 

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hkymre
Beginner
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Message 13 of 17

Re: Access denied for various websites.

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I spoke too soon.

Halfway through doing a Tesco order on the ipad & it dropped out again.

Laptop also had access denied, but the mobile seemed ok.

Reboot of the router fixed things.

I'll be contacting BT in the morning.

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NeilB3
Aspiring Contributor
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Message 14 of 17

Re: Access denied for various websites.

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Hi did you try openDNS settings,

Select Internet Protocol Version 4 (TCP/IPv4), then click the Properties button. Click the radio button "Use the following DNS serveraddresses:" and type in OpenDNSaddresses, 208.67. 222.222 and 208.67. 220.220, in the Preferred DNS server and Alternate DNS server fields.

you will have to change all your devices that you use that your having issues on including your iPad 👍,

hope this helps.

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hkymre
Beginner
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Message 15 of 17

Re: Access denied for various websites.

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Cheers, I'll give it a go

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Mooly
Aspiring Expert
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Message 16 of 17

Re: Access denied for various websites.

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That tbh sounds a bit different to your original issue which was being unable to connect to several different sites. Dropping out while already connected sounds like something else is going on, and if it was a one off on one site (Tesco) then it may be a site issue and not your set up on this occasion.

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GEPC
Aspiring Contributor
168 Views
Message 17 of 17

Re: Access denied for various websites.

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Changing the DNS service provider seems to work. Thanks for that. However, for those who only have the problem with an infrequent site the Tor browser (https://www.torproject.org/download/) masks your IP address by bounces your traffic around the internet to hide you so slow, but is a quick and less technical fix.

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